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AI Transparency & Disclosure Policy Spanrr Technologies Private Limited (“Superdash”) Effective date: February 3, 2024  ·  Version: 1.0  ·  Owner: Chief Privacy Officer 1. Our commitment At Spanrr Technologies Private Limited, operating as “Superdash” (“we,” “us,” or “Superdash”), we build and operate AI-powered voice agents that handle phone and voice interactions on behalf of our business clients. Because our technology speaks with people directly, we believe everyone has a right to know when they are talking to an AI, what happens to their voice and information, and how to reach a person when they need one. This policy explains, in plain language, how we use AI in our voice agents and the commitments we make to the people who interact with them. It is written for two audiences: the businesses that deploy our voice agents (Clients) and the people who speak with those agents (Callers or you). We aim to be honest about what our technology can and cannot do. We would rather under-promise and earn trust than overstate our capabilities. 2. Who and what this policy covers This policy applies to all AI voice agents developed, hosted, or operated by Superdash, including inbound call handling, outbound calling, virtual receptionists, scheduling assistants, and similar services. It covers the AI behavior and data practices that are within our control. Our Clients configure how the agents are used in their own businesses and remain responsible for their own compliance obligations (see Section 16). Where a Client’s own privacy notice applies, that notice governs the Client’s use of your data; this policy governs what we do as the technology provider. 3. Key terms
  • AI voice agent — software that uses artificial intelligence to understand speech, hold a conversation, and respond using a synthetic or recorded voice.
  • Synthetic voice — a computer-generated voice produced by text-to-speech or voice-synthesis technology.
  • Voice data — audio recordings of your speech and any features derived from that audio.
  • Conversation data — transcripts and structured information (such as names, dates, or requests) captured during an interaction.


\ 4. You are always told when you’re speaking with an AI We do not try to trick anyone into thinking our voice agents are human.
  • At the start of a call, our agents identify themselves as an automated or AI assistant before collecting information or conducting business.
  • If you ask “Are you a real person?” or a similar question at any point, the agent will confirm that it is an AI.
  • We disclose the name of the business on whose behalf the agent is calling or answering.
  • We do not design agents to claim a human identity, fabricate a personal backstory, or otherwise misrepresent that they are a person.
Our agents may have a name and a natural-sounding voice for a better experience, but a friendly persona is never a substitute for clear disclosure. 5. What our voice agents can and cannot do Our agents are good at handling routine, well-defined tasks such as answering common questions, scheduling, taking messages, routing calls, and collecting basic information. They are not a substitute for professional human judgment. Our agents do not provide medical, legal, financial, or other professional advice, and any general information they share should not be relied on as such. They can misunderstand speech, especially with background noise, strong accents, or unusual requests, and they may occasionally give incomplete or incorrect responses (see Section 11). 6. Reaching a human You can ask to speak with a person at any time. When you say something like “I want to talk to a human” or “transfer me to an agent,” our system is designed to escalate the call to a human representative or take a message for one, where the Client has made that option available. Some Clients operate outside staffed hours or in fully automated workflows; in those cases the agent will tell you what to expect and how to follow up. We encourage all Clients to provide a meaningful path to a human, and we build that capability into our platform. 7. Voice recordings and biometric information Handling someone’s voice is sensitive, and we treat it that way.
  • Recording. Calls may be recorded and transcribed so the agent can function, for quality assurance, and for the purposes described in Section 8. Where recording occurs, you are notified at the start of the interaction.
  • Biometric data. Some jurisdictions treat voiceprints (unique identifiers derived from the characteristics of your voice) as biometric information subject to special protection. We do not create voiceprints to identify or track individuals unless a Client has a lawful basis and the required consent is obtained, and we will tell you if such processing applies to your call.
  • Special-category data. If your conversation reveals sensitive details (such as health or financial information), we handle that information with heightened safeguards consistent with applicable law.
8. How we use voice and conversation data We use the data from your interactions to:
  • operate the voice agent and complete the task you called about;
  • transcribe and route your request to the right place;
  • maintain quality, safety, security, and fraud prevention;
  • meet legal, regulatory, and recordkeeping obligations; and
  • improve the reliability and accuracy of our services, subject to the limits in Section 9.
We do not sell your voice data or conversation data. We share it only with the relevant Client, with service providers who help us operate the platform under confidentiality obligations, and where required by law or to protect rights and safety. 9. Using data to improve our models — and your choices We don’t use interaction data to train or improve our AI models.
10. Data security, retention, and storage We apply administrative, technical, and physical safeguards designed to protect voice and conversation data against unauthorized access, loss, or misuse, including encryption in transit and at rest and access controls limited to those who need it. We retain voice and conversation data only as long as necessary for the purposes in this policy, to meet legal obligations, or as directed by the relevant Client, after which it is deleted or de-identified. Specific retention periods are set out in our Client agreements and may vary by jurisdiction and use case. \ 11. Accuracy, errors, and limitations AI systems can make mistakes. Our agents may mishear, misinterpret, or occasionally provide information that is incomplete or incorrect. We work continually to reduce errors, but we cannot guarantee that every interaction will be perfect. For anything important — financial commitments, legal or medical matters, deadlines, or safety-critical decisions — please confirm the information with a human representative of the business. In an emergency, contact your local emergency services directly; our agents are not an emergency service. 12. Synthetic voice integrity Our agents use synthetic or recorded voices. We commit that:
  • we do not clone or imitate a specific real person’s voice without that person’s clear permission and a lawful basis;
  • we do not use synthetic voices to impersonate identifiable individuals, public figures, or your contacts; and
  • we do not use AI voice technology to deceive, defraud, or manipulate.
13. Your privacy rights Depending on where you live, you may have rights over your personal information, which can include the right to access, correct, delete, or receive a copy of your data, to object to or restrict certain processing, and to withdraw consent. Because we often process data on behalf of a Client, some requests are best directed to that business, and we will support them in responding. You can also contact us directly using the details in Section 17, and we will route your request appropriately. We will not discriminate against you for exercising your privacy rights. 14. Fairness and accessibility We design and test our agents to work for a wide range of voices, accents, and speech patterns, and we work to identify and reduce unfair bias in how they perform. If our agent is not working well for you, you can request a human alternative (Section 6). We aim to provide reasonable accommodations for people who have difficulty using voice systems, and we welcome feedback that helps us improve accessibility. \ 15. Prohibited uses We prohibit, and design our platform to discourage, using our voice agents to:
  • impersonate a human in order to deceive, or impersonate a specific individual;
  • harass, threaten, defraud, or manipulate people;
  • make unlawful calls, including calls that violate calling-consent or do-not-call rules;
  • collect sensitive information without a lawful basis or required consent; or
  • engage in discrimination prohibited by law.
Clients agree to these restrictions in our terms, and we may suspend service for violations. 16. Responsibilities of our business clients Our Clients control how agents are deployed and what they say and collect. Clients are responsible for:
  • obtaining any consents required for calling, recording, and data processing in the relevant jurisdiction;
  • maintaining their own privacy notice covering their use of the agent;
  • honoring do-not-call and opt-out requests; and
  • configuring disclosures, escalation paths, and data practices consistent with this policy and applicable law.
We provide tools and default settings that support compliant configurations, but we cannot guarantee how each Client uses them. 17. How to ask questions or raise a concern If you have questions about how our AI voice agents work, want to exercise a privacy right, or wish to report a problem, contact us:
  • Email: support@trysuperdash.com
  • Post: Spanrr Technologies Private Limited, BHIVE Workspace, No. 467/468, Shri Krishna Temple Rd, Indiranagar 1st Stage, Bengaluru, Karnataka 560038, India
  • Data protection contact: Akhil Thomas — thomas@trysuperdash.com
If your question relates to a specific business you were dealing with, please tell us which one so we can route your request correctly. We aim to acknowledge requests promptly and respond within the timeframes required by applicable law.

\ 18. Regulatory framework We design our services to support compliance with laws that govern AI disclosure, calling practices, recording, and data protection. Depending on the jurisdiction and use case, these may include rules on automated and AI-generated voice calls and calling consent, call-recording and one-party/two-party consent requirements, bot-disclosure laws, biometric-privacy laws, and comprehensive data-protection and consumer-privacy regimes, among others. Because requirements differ by location and change over time, the specific obligations that apply to any given interaction depend on where it takes place and how the agent is configured. 19. Changes to this policy We may update this policy as our technology, services, or legal obligations evolve. When we make material changes, we will revise the effective date above and, where appropriate, provide additional notice. The current version is always available at [insert URL where this policy will be hosted, e.g. https://trysuperdash.com/ai-policy]. Note: This document is a template intended as a starting point. It is not legal advice, and Superdash is not your lawyer. AI, calling, recording, biometric, and privacy laws vary by jurisdiction and change frequently. Before publishing or relying on this policy, have it reviewed and adapted by qualified legal counsel for the specific jurisdictions, industries, and use cases in which you operate. \