> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superdash.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail & On-hold

> Configure how your AI assistant handles being put on hold or reaching a voicemail.

You can customize your AI calling assistant to automatically detect when a call goes to voicemail or is placed on hold, and dictate exactly how it should respond.

<Note>
  **Default Settings:** When a new assistant is created, both the **Auto Call-End on Hold** and **Leave Voicemail Message** features are **turned off** by default.
</Note>

## Navigating to the Settings

To access these features, follow these steps:

<Steps>
  <Step title="Select Your Assistant">
    From the left-hand panel, go to **Assistants** and click on the specific assistant you want to configure.
  </Step>

  <Step title="Open Voicemail & On-hold">
    Navigate to the **Settings** tab. Inside this menu, click on **Voicemail & On-hold** to open the configuration page.

    <br />

    <Frame>
      <img src="https://mintcdn.com/superdash/FYZLNjjdLSp85G1j/images/catalyst-settings-voicemail-onhold.png?fit=max&auto=format&n=FYZLNjjdLSp85G1j&q=85&s=2fb326d6b451153e1559f771d8cc01bb" alt="Catalyst Settings Voicemail Onhold" width="4066" height="2038" data-path="images/catalyst-settings-voicemail-onhold.png" />
    </Frame>
  </Step>
</Steps>

***

## Auto Call-End on Hold

The first option on the page allows you to control the assistant's behavior when the person on the other end puts the call on hold.

* Toggle **Auto Call-End on Hold** to the **On** position.
* If enabled, the assistant will automatically end the call as soon as it detects that it has been placed on hold.

<Frame>
  <img src="https://mintcdn.com/superdash/FYZLNjjdLSp85G1j/images/catalyst-onhold.png?fit=max&auto=format&n=FYZLNjjdLSp85G1j&q=85&s=d1cc1f4260503cec29b94a87aed2245d" alt="Catalyst Onhold" width="4066" height="2038" data-path="images/catalyst-onhold.png" />
</Frame>

***

## Voicemail Settings

Directly below the hold settings, you will find the **Voicemail** section. Here, you can define what the assistant says if it reaches an answering machine.

<Steps>
  <Step title="Enable the Feature">
    Turn on the **Leave Voicemail Message** toggle. When enabled, the assistant will wait for the beep, speak your configured message, and then automatically end the call.

    <br />

    <Frame>
      <img src="https://mintcdn.com/superdash/FYZLNjjdLSp85G1j/images/catalyst-voicemail.png?fit=max&auto=format&n=FYZLNjjdLSp85G1j&q=85&s=e25f1817d12e8de8d7d5f04878c01ae2" alt="Catalyst Voicemail" width="4066" height="2038" data-path="images/catalyst-voicemail.png" />
    </Frame>
  </Step>

  <Step title="Configure Your Message">
    In the **Message** box located below the toggle, type the exact script you want your assistant to leave on the recording.

    By default, this message is set to:

    > *"Hey, we tried to reach you, but you weren't available. Please call us back when you get the time."*

    <Warning>
      **Empty Message Behavior:** If the toggle is turned on but no message is set (the box is completely blank), the assistant will simply end the call when a voicemail is detected without speaking a message.
    </Warning>
  </Step>

  <Step title="Save Your Changes">
    Once you are happy with your settings and custom message, click the **Save** button to update your assistant.
  </Step>
</Steps>